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I smelled a rat before doing business with them. I attended the Baltimore Wedding Experience in Baltimore MD as a vender and had someone approach me, saying they were with Guest Services Marriott and wanted my info so they could contact me because I was offering a...
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Anonymous
Paul S

I smelled a rat before doing business with them. I attended the Baltimore Wedding Experience in Baltimore MD as a vender and had someone approach me, saying they were with Gue...

1.0
#1188998
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What an awful company. They're all over you when they want to sell to you. We agreed to do an advert with them for the ritz hotel to be given to every customer. We subsequently discovered the advert was in Chinese and was only going to be given to Chinese customers. We...
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1.0
#1185513
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Guest Services Worldwide - Group of shysters. Do not do business with them

Currently seeking legal council about a contract that I was told would be negated and now they are threading to send me to collections over the $3000 ad.
1.2
Details
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
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Staff
Turnaround Time
Value for money
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Website
#1157453
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Do not believe anything that Guest Services Worldwide has to say. They will over promise and under deliver. They stop all communication once they have full payment. Their "bespoke" brochure preys on small businesses. We are moving towards a class action suit and are...
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Anonymous
tatiana

We have had the same issue with them. Appalling company. We will be emailing you shortly!

1.0
I didn't like
  • Over promised under delivered
  • Did not deliver services
  • Would not return calls
#1140644
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We contracted with Guest Services Worldwide to provide advertising after they showed us a letter of recommendation from a well known hotel chain. We wish we had never done so. Their claims were huge (high quality app, high quality map placed in the hotel, connecting us...
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Anonymous
Anonymous

Our small start up has had the exact same experience with this company. We are looking at a class action suit. Can we contact you?

Anonymous
Suzzan Douglas

The agency claims to advertise on a 5 star hotel. It is a scam, do not trust these guys as they will rip you off without any final result.

#1122146
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I also advertised with them but experienced just the opposite results. Ran ad in Four Seasons guide for Houston at a cost of $4500. Did not do a mobile app, just a map. I had been getting guests from the hotel before but I started seeing more.
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Anonymous
ConcernedCitizen

Advertisement77 is unfortunately a handle that has been used before by Guest Services Worldwide affiliates/staff. Please do list you real business name if you are who you say...

4.1
#1021348
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From March last year http://www.guestservicesworldwide.eu/ promised at the cost of 3000 Pounds to put our company on a 1/4 page hand out map and on an app. The Concierge knows nothing about this in the Grand Hyatt Playa Del Carmen and there is no app for this. Guest...
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Anonymous
India user

They are doing the same thing in India. This person named Angela Dawson contacted me to advertise my business for Four Seasons Mumbai, which I found suspicious.

Anonymous
Jane H

Similar Experience. The agency is a scam.

1.0
I didn't like
  • Fact that they never delivered what we paid for
#969964
Reply to reviews
Dear Troy Holland; I am into your company for $38,000.00 since last July. I am now furious with your company, today was the last straw!!!!! I have been to the CARLYLE HOTEL and the chief concierge and the second in command do not have ANY TIME FOR ME. It is the holiday...
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Anonymous
Michael Kane

Many promises from guest services but no results. They are using big name hotels to take people's money.

Anonymous
ConcernedCitizen

Similar experience here. They seem to exist to enter into a contract, take your money, delay service (or deliver it in an incredibly poor fashion and well below what their sa...

1.5
#965704
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Guest Services Worldwide Ltd is not the company noted in this site , has no relationship with them and should not be mistaken for them. We have an enviable reputation of providing high quality Destination Map Guides to Luxury Hotels around the world and have done so...
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Anonymous
tatiana

It is you, what a joke of a company. We'll be getting in touch with all the companies complaining about your scams, and taking this further.

Anonymous
ConcernedCitizen

Sorry Mr Holland, you are the same company. It's you exact company (and you) that we have had this experience with. We have now reached out to many other businesses who have...

Blackpool, Blackpool
#677556
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Contact Guest Services Worldwide

Mailing Address:
Keystone House, Avroe Court
Blackpool, England FY4 2DP
United Kingdom
Phone:
+44 125 353 0601
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