Not resolved
Advertised vs Delivered
Customer service
Product or Service Quality
Value for money

Do not believe anything that Guest Services Worldwide has to say. They will over promise and under deliver.

They stop all communication once they have full payment. Their "bespoke" brochure preys on small businesses. We are moving towards a class action suit and are looking for other businesses that have had the same experience. You can reach us at The company operates under the guise of these large hotels which are also to blame.

The Hyatt hires this company to get their maps printed on the backs of the local small businesses.

We have never received any communication that was not solicited by us from the hotel. It is the Hyatt's good name that is on the line when they hire companies like Guest Services Worldwide.

Product or Service Mentioned: Guest Services Worldwide Customer Care.

Reason of review: Not as described.

Monetary Loss: $1400.

Preferred solution: Full refund.

I didn't like: Did not deliver services, Over promised under delivered, Would not return calls.

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Dear Sir/Madam, We are concerned to read your review and comment. Please be assured this has been passed to our management team for review.

Can we request that you contact our Customer Support department on the details below so we can look into, understand and hopefully resolve your issue.

Please ensure you confirm your full details/customer reference so we can look into appropriately and validate your comments made. Email: Best wishes, Guest Services Worldwide


We have had the same issue with them. Appalling company. We will be emailing you shortly!

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